Աշխարհում համաճարակի ազդեցությունը գրեթե ամենուրեք է, շատ ընկերություններ ստիպված եղան փակվել, որոշները դուրս եկան իրենց ստանդարտներից, իսկ մի հատված էլ ուղղակի կրում է այդ ամենի բեռն իր ուսերին: Խոսքը օպերատորների մասին է, որոնց գործը 68%-ով բարդացել է, քանի որ նրանք և՛ պատրաստ չէին, և՛ չէին սպասում նման ալիքի, որը կգար իրենց վրա։ Օպերատորներ ասելով միայն կապի ոլորտը չի նկատի առնվում, այլ այն բոլոր անձինք, որոնց մի ձեռքը կամ ականջը զբաղված է մարդկանց լսելու և նրանց խնդիրները հեռահար կազմակերպելու համար։
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